• Palace Group Online Casinos No Deposit
• Royal Palace Casino Online
• Palace Group Online Casinos Slots
• Caesars Palace Online Casino Games

The Palace Group of Online Casinos

The Palace Group actually refers to two different things: A handful of Microgaming-powered casinos that are run as a group; A slots title that acts as a promotion for casinos in the group by featuring their mascots, but is also a lucrative and fun game in its own right. Play at Palace of Chance Online Casino. Enjoy 200% welcome bonus on over 160+ games including blackjack, roulette and slots at the No.1 Casino since 2001.

By: Adam Baker, Saturday December 27th 2008

The Palace Group of online casinos was founded in 2001.They are owned and operated by a private British company. It presently consists of five online casinos, one online poker room and one online bingo room. The outstanding feature of the Palace Group of online casinos is that each provides a different gaming experience because of its different styling and theme. The groups' casinos are powered by Microgaming, which is the leading gaming software provider to the industry. As a result they offer the largest selection of games on a trusted and innovative platform. The poker room is on the Prima Network and the bingo room is on the Bingo Tek network. Both these networks are the leading ones in their arena and add to the credibility of the group. The Palace Group online casinos bear eCOGRA's seal of approval. This also adds to the comfort level of the players, who are assured that the games are fair and that their payments are secure. All the online casinos are licensed by the Lotteries and Gaming Authority of Malta, which is one of the leading gambling jurisdictions. The financial transactions are processed by Eproc Ltd of Gibraltar. As is with all Microgaming online casinos, the Palace Group does not serve players from the United States.

The Palace Group online casinos offer excellent promotions and tournaments. Whereas many of these are shared across the group some promotions are exclusive to each casino. Two of the popular shared promotions are $1,000 Jackpot Bonus and Newsletter Promotions. The Jackpot Bonus awards an extra $1,000 Bonus any player who wins a Progressive Jackpot of $25,000 or more, at any of the Microgaming progressive games. The Newsletter Promotions offer exclusive tournaments that are changed every month.

Spin Palace is the leading brand of the group. It offers services in 16 languages and accepts 4 currencies. Both download and instant play version of the software are available. One of the main attractions at Spin Palace is the $1,000 welcome bonus.

The casinos that are operated by the Palace group include:

• Ruby Fortune Casino
• Jackpots In A Flash Casino
• Piggs Casino
• Spin Palace Poker
• Dream Bingo

WagerShare is the affiliate for the Palace Group of online casinos. It has won several awards and services some of the leading online gambling groups. The advantages offered by WagerShare include lifetime revenue from the players, the most competitive and flexible commission structure in the business, fast and secure payments, in-depth reports and no hidden costs.

Sign-up for the Wager Share Affiliate Program and Start Earning Today »

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All casinos in the Palace Group (aka CityViews Group, see details below) that I've dealt with over the years have adopted a 'talk to the hand' policy when it comes to player complaints. Although the casino rep here on the forums -- Andrew-RFB -- will inquire with the relevant casino regarding a player complaint no detailed information will be given. In other words he'll repeat what the casino says and nothing more. In the past this problem was minimized by the fact that we seldom heard of player problems at these casinos. Unfortunately that appears to be old news and we are now seeing a slow but steady uptick in player complaints for these casino properties.
The bottom line is that there is no avenue to properly discuss player complaints (PABs) with these people, their refusal to discuss complaints leaves players with no opportunity for dispute arbitration. As such anyone who submits a PAB to us regarding one of these casinos cannot expect the usual PAB service from us: we can forward your issue on to the casino people for their consideration but our involvement must necessarily stop there.

Palace Group Online Casinos Slots

Players with complaints related to these casinos must refer to the casino's Terms and find the 'Complaints' section (usually section 11 or 13). You'll be told to take your issue either to eCOGRA, the MGA or Kahnawake depending on your country and the individual casino.

Caesars Palace Online Casino Games

The Palace/CityViews Group includes (but is not necessarily limited to) the following:

• Cabaret Club (cabaretclub.com)
• Casino Epoca (casinoepoca.com)
• Gaming Club (gamingclub.com)
• Jackpot City (jackpotcitycasino.com)
• Lucky Nugget (luckynuggetcasino.com)
• Mummys Gold (mummysgold.com)
• Riverbelle (riverbelle.org)
• Ruby Fortune (rubyfortune.com)
• Spin Palace (spinpalace.com)

FWIW I've checked with other respected player-facing sites on this and their experience with this casino group is the same (or worse): the 'talk to the hand' message seems fairly universal.